"What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment."

"I have not received my parcel, specifically one of the two boxes I sent. Despite contacting customer support over 10 times, I consistently face long wait times of over 20 minutes for responses, and the representative changes every hour, forcing me to repeat my situation each time. This has resulted in more than 4 hours spent just trying to make a claim.\r\n\r\nCustomer support insists that I received both packages, but the truth is I only received one. The second box, containing all my important documents, is still missing. Furthermore, I paid for insurance, yet they have refused to honor that as well. This situation is unacceptable and needs to be addressed immediately!!!!"

"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."

"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."

"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."

"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."

"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."