"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."
"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."
"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."
"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."
"Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. \r\nInitially I sent them an email - no response, ever.\r\nTried 'Live Chat' but no-one was available for that.\r\nLeft reviews and Facebook comments and all of a sudden P2G start to respond!\r\nUnfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders.\r\n\r\n'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites.\r\nParcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now.\r\nHave been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday."
"Not one, but TWO (of DOZENS) of horror stories with P2G....\r\n\r\nI run a small online selling business from home and without a car rely heavily on collection services from couriers. I usually use Parcel2Go, who are okay when things are good, but appalling and I mean absolutely awful when things go wrong.\r\n\r\nLike several reviewers here, no-one takes ownership of an issue, you speak to dozens of different people in different countries, claims are always rejected for the most tenuous of reasons... I could go on.\r\n\r\nI've had two recent experiences, one still ongoing. The first was for a double piano stool that a customer had bought. It was carefully wrapped, securing all four legs and the openable seat and sent via Hermes Light and Large through Parcel2Go (I must stress here that the contract is ALWAYS with P2G - so if they do the Teflon-shouldered \"blame-the-courier\" trick - don't fall for it) When the chap arrived, he was different to my usual Hermes courier, who is actually a family friend and surprisingly, Hermes usually are okay - probably as he may take extra care of our parcels. However, on this occasion, I had my customer giving a rather curt review of my product, with photos of it minus one of its legs, its seat and various other cracks and dents. I know that some couriers get a bad rap for throwing parcels into their customers gardens, but this one looked as though it was fired out of a cannon in an attempt to knock her house down. I was furious. I had taken out insurance, but lo and behold, it's on the prohibited list. Silly old me for taking out insurance to insure a product that I wanted to have delivered only for it not to be insurable - if you check that list, anything you can put in a box is uninsurable. This lot would find a way of smashing rubble - or losing it.\r\n\r\nThe second case is regarding a cutlery set which was ordered on the 24th March - contracted through P2G for DPD. I dealt with the order there and then for 25th March pick-up. Coincidentally, I had a pick up for Ziffit, who also use DPD (directly, not through P2G) and the courier (again known to us at home) collected the cutlery set on the same day (24th) even though it should have been the 25th - as we know him and he is already collecting DPD parcels, I thought nothing of it. The only thing I didn't receive was a receipt for the collection as it couldn't be generated until the following day - fair enough - however, this is where things went incredibly wrong.\r\n\r\nFrom that point on, the item never went onto the system and I heard nothing from either DPD nor my customer so I assumed everything was OK - until I went to check it a couple of weeks later and was presented with an error saying the parcel was never collected. It was. I saw it with my own eyes and handed it to the man I know to be our DPD driver with my own hands. No confusion there.\r\n\r\nI start a claim going after a month of not hearing anything, my gut feeling telling me something wrong, again the usual waffle from P2G saying someone will look into it. My customer then gets in touch wondering where her parcel is - a little late, but completely appropriate - she has no tracking information, nothing - same as me.\r\n\r\nI am now in a battle with Parcel2Go who state that as I do not have proof of collection, then I must not have used the service, despite I use their service day in day out (unfortunately for the issues). At the end of the day, I do not need to have that documentation. The proof is of my transaction with the company - it is up to them to disprove it hasn't arrived.\r\n\r\nI gave an accurate description of the box, the detailings, the weight, even the collection receipts from my Ziffit pick-up to show them that DPD had indeed been to my address that day - and nothing. I must be confused. I printed the wrong label. I didn't in fact use the service at all. It's all a roundabout way of calling me a liar. It is this level of dishonesty, disrepute and buck-passing I take umbrage with.\r\n\r\nThe level of incompetence with this company is eye-watering. The amount of buck-passing is unbelievable. Sometimes couriers do not leave receipts, even at the best of times. A Parcel2Go representative on chat even agreed with me on this!\r\n\r\nSort your problems out P2G. Your service is a bag of s***. When my customer buys my products, their contract is with me, simple contract law. When something goes wrong that I've inadvertently caused or missed - I hold my hands up and apologise and then do what is in my power to rectify the problem. What do you do? Hide behind your screens - no contact number (because let's face it, it'd be ringing off the hook all day long with all the problems you'd now have to sort out) and completely slope-shoulder all of your responsibilities whilst pocketing my hard-earned cash. I have a good mind to take all of my disputes to a small claims court as that's the level of financial burden they are landing my company with. Sort it out!!"
"Not one, but TWO (of DOZENS) of horror stories with P2G....\r\n\r\nI run a small online selling business from home and without a car rely heavily on collection services from couriers. I usually use Parcel2Go, who are okay when things are good, but appalling and I mean absolutely awful when things go wrong.\r\n\r\nLike several reviewers here, no-one takes ownership of an issue, you speak to dozens of different people in different countries, claims are always rejected for the most tenuous of reasons... I could go on.\r\n\r\nI've had two recent experiences, one still ongoing. The first was for a double piano stool that a customer had bought. It was carefully wrapped, securing all four legs and the openable seat and sent via Hermes Light and Large through Parcel2Go (I must stress here that the contract is ALWAYS with P2G - so if they do the Teflon-shouldered \"blame-the-courier\" trick - don't fall for it) When the chap arrived, he was different to my usual Hermes courier, who is actually a family friend and surprisingly, Hermes usually are okay - probably as he may take extra care of our parcels. However, on this occasion, I had my customer giving a rather curt review of my product, with photos of it minus one of its legs, its seat and various other cracks and dents. I know that some couriers get a bad rap for throwing parcels into their customers gardens, but this one looked as though it was fired out of a cannon in an attempt to knock her house down. I was furious. I had taken out insurance, but lo and behold, it's on the prohibited list. Silly old me for taking out insurance to insure a product that I wanted to have delivered only for it not to be insurable - if you check that list, anything you can put in a box is uninsurable. This lot would find a way of smashing rubble - or losing it.\r\n\r\nThe second case is regarding a cutlery set which was ordered on the 24th March - contracted through P2G for DPD. I dealt with the order there and then for 25th March pick-up. Coincidentally, I had a pick up for Ziffit, who also use DPD (directly, not through P2G) and the courier (again known to us at home) collected the cutlery set on the same day (24th) even though it should have been the 25th - as we know him and he is already collecting DPD parcels, I thought nothing of it. The only thing I didn't receive was a receipt for the collection as it couldn't be generated until the following day - fair enough - however, this is where things went incredibly wrong.\r\n\r\nFrom that point on, the item never went onto the system and I heard nothing from either DPD nor my customer so I assumed everything was OK - until I went to check it a couple of weeks later and was presented with an error saying the parcel was never collected. It was. I saw it with my own eyes and handed it to the man I know to be our DPD driver with my own hands. No confusion there.\r\n\r\nI start a claim going after a month of not hearing anything, my gut feeling telling me something wrong, again the usual waffle from P2G saying someone will look into it. My customer then gets in touch wondering where her parcel is - a little late, but completely appropriate - she has no tracking information, nothing - same as me.\r\n\r\nI am now in a battle with Parcel2Go who state that as I do not have proof of collection, then I must not have used the service, despite I use their service day in day out (unfortunately for the issues). At the end of the day, I do not need to have that documentation. The proof is of my transaction with the company - it is up to them to disprove it hasn't arrived.\r\n\r\nI gave an accurate description of the box, the detailings, the weight, even the collection receipts from my Ziffit pick-up to show them that DPD had indeed been to my address that day - and nothing. I must be confused. I printed the wrong label. I didn't in fact use the service at all. It's all a roundabout way of calling me a liar. It is this level of dishonesty, disrepute and buck-passing I take umbrage with.\r\n\r\nThe level of incompetence with this company is eye-watering. The amount of buck-passing is unbelievable. Sometimes couriers do not leave receipts, even at the best of times. A Parcel2Go representative on chat even agreed with me on this!\r\n\r\nSort your problems out P2G. Your service is a bag of s***. When my customer buys my products, their contract is with me, simple contract law. When something goes wrong that I've inadvertently caused or missed - I hold my hands up and apologise and then do what is in my power to rectify the problem. What do you do? Hide behind your screens - no contact number (because let's face it, it'd be ringing off the hook all day long with all the problems you'd now have to sort out) and completely slope-shoulder all of your responsibilities whilst pocketing my hard-earned cash. I have a good mind to take all of my disputes to a small claims court as that's the level of financial burden they are landing my company with. Sort it out!!"
