“In the light of a recent negative experience where a parcel sent to Italy was returned undelivered the listed suppliers below were involved. Each appears to be content to blame each other in a self-indulgent mutual blame game where customer service unfortunately was a total casualty.
Until further notice please note that all Müller Group companies are no longer permitted to use the services of;
“UPDATE: Wed 20th - parcel due “no later than fri 15th” still not arrived, and no info at all from P2G as to when it will be delivered.
UPDATE: 5 hours later, I’m told I have to wait another 1-2 days for a response (i.e. just to find out when parcel might be delivered subsequently!). This is exactly what I was told by their “live” chat operative on thurs 14th (4 working days ago), and still no progress. So frustrating.
Parcel delivery from uk to South Africa/Cape Town booked Sunday 19th Nov: expected delivery ‘no later than fri 15th’. Tracking did not work at all: contacted “live” assistant a number of times but received no actual support. Parcel still not delivered (as @ Wed 20th), with NO ADVICE AT ALL as to when this might happen, all of which is significantly compromising my work. Truly shocking “service”.”