They said my 8 plus had a scratch on phone not screen, always cased but who is going to waste my time to have them return it. Do not trust, bait and switch as they ended up taking the $52.00 more than the other company I looked at would do. At that point I had no trust and just want the lesser amount and be done with them so I didn't call and argue about it, why would you when they know what they did.