1/14/2020 ordered a phone, website didn't seem like it worked correctly (didn't redirect to the confirmation page), but my credit card was charged. I called and they didn't have a record of my order, so after a few days they refunded my money and I ordered another phone - this time my credit card wasn't charged. When I called they said, "we're having technical difficulties". They put the phone I wanted on hold and said they would call back. Two days later I called and finally got the phone ordered 1/21/2020 The representative (on the phone) said he would rush it and it should arrive by Monday 1/27/2020. Monday came and went and it is now Friday 1/31/2020 and still don't have a phone. I contacted them again and their response was "USPS Parcel Select generally takes longer to deliver to its final destination and I do apologize for the delay. " USPS tracking shows it arriving on 2/3/2020.