The company offered me $127 for my trade in. After they received my device they offered me $62 despite me being 100% completely honest about the device I was trading in. I traded in a used iPhone 7 with no cracks on the screen that 100% worked and was unlocked and fully functional. Perfectly working used device. They came back and said the screen had scratches on it and offered me $62! Less than half! And, I can be perfectly honest with you, while that screen may have had a few barely noticeable hairline scratches it wouldn't be anything unexpected for an old trade-in iPhone 7. That was a very good device in very good condition and their offer was absolutely ridiculous. They are obviously using bait-and-switch tactics offering high prices upfront and then, once they have your device in hand, making crazy offers hoping you will just cave and accept their crazy low offers via email. Don't fall for it. I've used Decluttr before and have had a far more positive experience. Update --------- After submitting my original review I was contacted back by UpTrade and they said they were going to re-evaluate my trade-in. After re-evaluating it they decided to offer me $121 which was a lot closer and more in line with the original offer. It's still a pity that I had to post a negative review and wait as long as I did for the review process before I finally got the fair deal I deserved in the first place and, even then, I still did not receive the full $127 I was originally offered. Therefore I'm only bumping my review up to "Acceptable".