I just purchased a Galaxy s10 phone, pristine condition, arrived quickly and in great shape, however the phone had network connection issues, contacted Customer Support. I have to say Ryan was amazing! He was extremely helpful with troubleshooting the device, his response time and support went above and beyond normal. I highly recommend UpTrade based on the Support System they have in place to assist customers, oh and they also have some incredible phones for sale at great prices as well!