UpTrade employee NickolasLopez is great very helpful. I had a problem with phone I purchased. He was very helpful and Everytime I emailed him he was very promptly on emailing me back. They gave me a refund and I purchased another phone. I'm waiting on it now. I'm not t worried about this purchase or any other her purchase from them. Because I know if there is a problem it will be worked out and all will be great!! Thank you Mr. Lopez you are the reason I will shop with UpTrade again!!