I would put 0 stars. On the 18 of February I have ordered a bag, they issued me a tracking code that never worked. After 6 days I enquired why it's not working and received a reply, oh, we're sorry, but a DPD courier has returned it to us without reason . Now, it's been 17 days since they informed me that my order isn't going to be delivered, and 23 days since I have ordered it and they still didn't give me any refund. Every time I ask about refund it's millions of excuses, oh, we have to inspect it first, before issuing the refund - why - It was Never delivered, so it's in a same condition. Why should I pay at once, but not get a refund for 23 days when they cancelled the order themselves?? Never order from them, they are incompetent trade company that is unreliable and doesn't take responsibility for customer money.