Good Things, 1. Staff is knowledgable in all aspects of the products that I was looking for. 2. The email communication was good. I did not have to wait long for a responses. 3. Good customer service. I appreciate how I was treated by Urotuning. Your team treated me with dignity and respect. Thank you. Needs Improvement. 1. When I bought the AWE Touring exhaust I did not like the fact that I had two significant delays for delivery (over two months). I was ready for refund on the second delay. I started the process for refund and received the AWE Exhaust kit around two days after that.