I am new to the Volkswagen brand but I purchased rear brake pads for my wife's 2015 Passat using this websites selection system unfortunately they were the wrong configuration. I asked for help, a work day passed without any response so I ended up using another website tuning house to try to source parts, fortunately I was able to get correct parts on the car, actually before hearing back from URO three working days later. Once I did hear back I was very politely allowed to return the items for an exchange or refund I was asked to provide a part number for what I really needed (?) I did some digging and based on the parts I received from the Other Tuning House I was able to provide a number so I returned the URO parts confirmed in their possession within 3 days of being given an RMA, it's been almost 2 months since my initial purchase so I emailed them to which they promptly responded with an email invoice ( I promptly paid) requesting more money for shipping and "parts differences" and I still am waiting on parts, in an attempt to be fair and patient I can't help but feel like I should have just taken a refund.