I do not recommend Urotuning. I ordered a coolant hose I really needed to replace, and it arrived damaged. I emailed them about the issue immediately, and it took them 3 days to reply. They asked me to email them a photo of the box, which I did (and as if it matters). It’s now been 4 days since I responded with the requested image, and there has been no response. None. Zip. Zero. I’ve emailed them about 3 more times since too with no response. I also called customer support a few times and sat on hold of over 15 minutes only to have the call disconnected. If, however, you call sales, your call will be answered quickly, but they won’t help with any issues with a damaged item. The representative also wrote, “I will have to reach out to VW as we get these directly from them regarding the damages”. Sorry, but that’s between Urotuning and whomever they purchased the hose from. Urotuning needs to take care of me, the customer, now. In this context, Urotuning is not the customer, I am. They appear to have their customer service backwards, and it shows. Generally, people buy car parts because they need them, as was the case with me. I don’t have weeks for them to sort the issue with their supplier. I bought the part from Urotuning, and Urotuning needs to take responsibility, and they aren’t. Urotuning is acting as if it’s a middleman and has to sort an issue between a buyer and a seller, which is far from the case. Nowhere on their site does it state that they have to resolve the issue first with their supplier before resolving the issue with their customer. Also, they don't have an option in their Returns portal to return a damaged item for a refund. If you don’t mind receiving a damaged part and then waiting who knows how long for Urotuning to work it out with their supplier before making it right with you all while your car needs an urgent repair, and if you don’t mind them not answering your emails and waiting on hold of dozens of minutes only for the call to be disconnected, then I highly recommend Urotuning. Update. I finally got a response. Urotuning refuses to take responsibility for the damaged part. According to their representative named Brandon, "Any returns or refunds will come from them [the manufacturer] as this part was drop shipped by them." I didn't buy this part from the manufacturer, I bought if from Urotuning. To say your customer service is abysmal would be an understatement.