I purchased a set of vrsf 3" catless downpipes along with a Berger Motorsports cowl filter a for my 08 135i on Monday, October 29, 2019. The next day, I received an email with a FedEx tracking nunber letting me know that one of the items in my order (Cowl filter) was on the way. The next day, another email with a FedEx tracking letting me know the last item in my order (downpipes) was on the way.
Fast forward to 11/1/19, I was expecting my parts to arrive according to the FedEx tracking number. Cowl filter arrived but no catless downpipes. In hindsight, I should have known there was an issue when the FedEx tracking status didn't change from label created for the downpipes.
The next day, three FedEx tracking status changed to: pending.
I reached out to Urotuning and explained the situation. I was told they'd reach out to VRSF and call me back. Urotuning made sure to let me know that vrsf is very hard to get a hold of and through email only.
They didn't call me back. I called 3 more times in the timeframe of 3 days, before I got a call back. They finally let me know the catless downpipes were on a 1 week back order.
I left an email on vrsf's website and a someone replied to my email within seconds. They said the catless downpipes are on a 1 week back order. I asked about the creakote option (which is what I ordered) and they said that's 4-5 weeks.
I then checked VRSF's website and saw the back order status had been updated to the product.
So at this point, im going to be waiting a month and a half for a set of downpipes . Had I know this when I ordered, I would have purchased a different brand of downpipes or maybe a second hand set.
Nov. 13th: I have yet to receive any kind of notifcation from Urotuning letting me know that my order won't actually be just one week delayed but more like 4-5 weeks.
Poor first experience with Urotuning. Thumbs down. I'll shopping with ECS or FCP Uro going forward. Rant over/
5 years ago
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