I've ordered from Urotuning more than a couples of times and my orders are always shipped promptly and arrive quicker than expected. last time, i ended up ordering a part (intake hose) that I thought would fit my vehicle (i didnt read the description well) anyways I contacted urotuning and they were very easy to deal with in returning the item...i actually kept the part and modified to work with my vehicle after checking out some forum information. I'll definitely order again in the future! thanks!!