Most of them items were in good condition when they arrived but one had a button missing and a tear in it. I then had to pay for recorded delivery for the return to make sure it got back to you. I think it's a bit much to ask customers to fund the delivery for a return of a faulty item that shouldn't have been sent out to start with. I did ask for a refund on my form given the fact that the item was faulty but didn't receive one. I also couldn't find a phone number anywhere to call someone about it. I understand that you might want customers to pay for returns when they want a different size etc. but if the item is faulty I think returns should be free.