USC Reviews

3.6 Rating 37,481 Reviews
62 %
of reviewers recommend USC
3.6
Based on 37,481 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read USC Reviews
Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 5 star review on 11th March 2023
Garnero Caicedo
USC 5 star review on 11th March 2023
Garnero Caicedo
USC 5 star review on 19th June 2021
Anonymous
USC 5 star review on 19th February 2020
Annabelle Cosgrove
USC 5 star review on 29th November 2019
Kevin Best
USC 5 star review on 19th October 2019
Anonymous
USC 5 star review on 27th September 2019
Anonymous
9
Anonymous
Anonymous  // 01/01/2019
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USC 5 star review on 11th March 2023 USC 5 star review on 11th March 2023
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Posted 1 week ago
Awful never ever again will I shop at usc you not only ruined my Christmas but you still have not told me where or when I will get my order no sorry no compensation nothing, totally outrageous customer service no one to speak to the online chat is rubbish they just repeat them selfs I will take my money to another company in future take note usc this customer service is not how you keep customers
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Posted 2 months ago
Purchased a pair of hugo boss trainers worn four times came to wear them after keeping them in the box and thd leather sides are peeling away advised to get a independent inspection of them as they wont replace exchange them, most likely fake goods
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Posted 6 months ago
Slowest online site for processing and delivering goods! Will definitely not be using this site again, very poor service amd have lost themselves a good customer!
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Posted 8 months ago
Thank You USC , For Processing my order quickly appreciated , , Very fast delivery Evri , , Lovely Soft Quality Jumpers , Very Reasonably Priced , I will Definately Place another order ;]
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Posted 8 months ago
Rude disgusting customer service. Sent items with security tags on. Hard to deal with. Thick customer service staff. Needs attention
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Posted 8 months ago
Absolute fraudsters! Incorrect in every way! Wrong information about the items, incorrect staff, I will never buy any of them again !!!
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Posted 9 months ago
Bad quality, poor fit, and returns cost you money. Go somewhere else and save the time and hassle.
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Posted 9 months ago
Absolutely disgusting!! Order on a Friday to be delivered on Saturday wasn’t delivered and got told it’s because my payment is pending, payment came out of pending to actually leaving my account so messaged again. They are saying the funds havnt been processed I contacted my bank who assured me it has left my account. Contacted them again and told it is pending?? Please make your mind up. So I am currently disputing the claim which can take up to ten days to be back into my account which is no good at all as I needed it before a christening. Rude customer service too!
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Posted 9 months ago
Never going to order from this store again I order something for a present next day delivery on Monday it’s Friday in the morning an still nothing I have emailed them multiple times an just keep getting fobbed off very poor customer service
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Posted 1 year ago
Terrible - take your money and never deliver your item. Even when paying next day delivery. Ordered USC40000069785565 and never received anything and neither did the delivery company. Seems like a scam. AVOID AT ALL COSTS. I have contacted customer service several times and had no response but the money has been taken from my account.
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Posted 1 year ago
Lack of customer service and providing alternative options for desired products.
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Posted 1 year ago
I ordered two pairs of Barbour slippers of which both arrived late even though I paid for extra for next day delivery. Both pair arrived in very tatty damaged boxes. USC were not bothered that they arrived in bad condition did not care these had been bought as gifts. They think high ticket items doesn't matter if the packaging damaged. Poor customer service. I won't buy from them again
Helpful Report
Posted 1 year ago
I ordered on the 27th November 2021, emailed by Hermes to say it was delayed and money taken from my account. I contacted USC several times and I had a message over a week ago to say they will let me know when my refund will be processed. This is now 1 month since I ordered. It is an absolute disgrace that a customer has to wait this long for a refund.
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Posted 1 year ago
I love this Hack West Credit Specialist and their love to help me in my credit repair journey. I had a terrible situation that happened and fell into hardship with my journey in life. Hack West gave me a second chance in life with my credit score and was able to increase my score over 310 points. Deleting over $70k in collection and charge offs and able to re-establish my life. Thank you, Mr. West and his team, for helping me... Here’s how to connect with West (H A C K W E S T @ W R I T E M E, C O M Or WhatsApp +1 4 2 4 3 0 7 2 6 3 8)
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Posted 1 year ago
Cant really complain easy to change your sizes if they dont fit and easy yo find what you need online
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Posted 1 year ago
I purchased my trainers yesterday, paid £9 99 premium next day delivery, still awaiting delivery and received no updates, very poor service
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Posted 1 year ago
We ordered wrong size sent it back and had replacement 2 days later
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Posted 1 year ago
Very dissapointed still never received my parcel and had no refund for the next day delivery which was placed over a week ago
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Posted 1 year ago
Purchased a dozen items of clothing, all fit and look great and excellent value, with great next day delivery
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Posted 1 year ago
USC is rated 3.6 based on 37,481 reviews