USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £4.99 but also £4.99 to return. Ordered a standard size 12 and gilet was tiny. Wont order again! Avoid!”

Helpful Report

Posted 2 weeks ago

“Lack of customer service and providing alternative options for desired products.”

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Posted 2 years ago

“Had to speak to someone in customer services for clarification on delivery date and possible to change, i was not happy with tone used and found the person to realy not care off my concern and sarcastic this just spoiled the whole experience for me. you spend so much money and get treated horrible.”

Helpful Report

Posted 2 years ago

“Shoes were OK, but tbh a bit big. In normal circumstances I'd return, but had to pay the postage myself after already paying £5 for initial postage. In my opinion the need to take a leaf out of some superior companies books and provide free postage. As I won't be buying anything else....when it costs me over £10 to try something on.”

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Posted 2 years ago

“Paid for next day delivery which never happened and took 4 days to inform me why it never happened but eventually got resolved.”

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Posted 2 years ago

“Hello, I had one item less than ordered in my package!”

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Posted 2 years ago

“I dont think i would shop online again with USC. The Delivery charge and returns delivery charge is too high in this day and age. Not as dynamic as todays companies. Will more than happily shop instore”

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Posted 2 years ago

“I wanted an exchange for some trainers, they had the size online I wanted. However my money was returned as they said they did not have the size. went back to see if the shoes had been sold out, they were not! so I had to re order and pay again for delivery!! I don't understand that, and was very frustrated by this! your delivery charges should be free if we spend a certain amount! why did I have to pay double! when you had the correct size! and no free returns!!”

Helpful Report

Posted 2 years ago

“Em 5 peças, que diziam estar disponíveis em stock, apenas uma estava disponível e passados mais de 8 dias ainda não recebi nada...e já paguei tudo e nem sei se posso trocar, mas se trocar será que o artigo que quero existe em stock? Na mesma data fiz outras encomendas e não houve rotura de stock e passados 3 dias chegaram a casa e também vieram de muito longe.”

Helpful Report

Posted 3 years ago

“Ordered 4 items online, one of the items came 2 days later, then the rest day after ,I paid 7 pound next day delivery , awful delivery service and customer service was terrible ,still awaiting on a reply .”

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Posted 3 years ago

“Never order again”

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Posted 3 years ago

“Still havnt got my stuff”

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Posted 3 years ago

“I bought Alpha Industries bomber jacket from USC. I'm happy with the price I paid but ,,Remove before flight'' tag was missed. I think some staff is stealing small things like this to sell on amazon or ebay. They sell it for shocking 20-25 £. Also there is no possibility to contact customer service. There is only some options suggesting what you can want from USC. It is no chance to send pictures of faulty item simply because, taht they are asking for a pictures and...no link or place to send the picture LOL Cheaky and rude game. Good prices for designer clothing, but if any problem client is lost. Also they do not pay for returns even if it is their fault. Regarding question below ..how did you communicate with the company'' : there is now ay to communicate with you. No phone numbers so why did you ask for ,,telephone'' option???? Email is limited and as I said before cheating and all automatic sending stupid answers back to me and asking many times for pictures, but no link or place to send a picture. That is how USC is forcing clients to give up and stay with faulty item.”

Helpful Report

Posted 3 years ago

“Delivery too long...still haven't received my order”

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Posted 3 years ago

“Draws you in with the low priced items, out of 4 I chose only 1 was available, the returns policy is poor having to pay for it yourself, the trousers I ordered were labelled up as 32W 30L they were clearly not and I have to bear the cost of returns. Last time I will be online shopping with USC”

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Posted 3 years ago

“I still have not received my order”

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Posted 3 years ago

“Nice clothes if they come in the right size ordered 32w 32l not 34 leg so no good”

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Posted 3 years ago

“Usually when you choose delivery , youd get the chance to recieve a voucher, however with lockdown, everything's closed. £5 for delivery is a joke. I bought two tshirts, if I'd posted them 2nd class which is the timescale I took to recieve them, it'd have cost me £3.20. Unacceptable that USC/Sports direct get away with this”

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Posted 3 years ago

“Unfortunately still not received yet!!! Ordered on 7th still no sign on 17th, Also fact spent over £300 and still have to pay postage think is abit off, Other than that great products and most sixes always in stock”

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Posted 3 years ago

“I bought nicco joggers only wore it a half day it all bobble”

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Posted 3 years ago

USC is rated 3.6 based on 37,486 reviews