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USC Reviews

3.6 Rating 37,499 Reviews
60 %
of reviewers recommend USC
3.6
Based on 37,499 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read USC Reviews
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Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Bringing restoration
USC 1 star review on 8th July 2025
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Posted 5 days ago
Grateful to Mercy – I got my money back, finally!"
USC 1 star review on 7th July 2025
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Posted 6 days ago
After falling victim to this fraudulent site, Sup*reme*asset*7**@**gm*ail.**com helped me recover my lost funds.
USC 1 star review on 6th March 2025
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Posted 4 months ago
After losing $85,000 to what I believed was a genuine investment opportunity, I was devastated when I discovered it was a scam. My funds were gone, and the scammers vanished without a trace. I felt utterly hopeless. That’s when I found Supreme Assets Recovery, and they turned everything around. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Their team worked tirelessly to recover my money. Their professionalism, dedication, and knowledge made all the difference. I’m beyond grateful for their help and highly recommend them to anyone who needs assistance with fund recovery!
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Posted 6 months ago
Dreadful customer service, placed an order they never arrived. The only way to contact is via messenger on Facebook. Will never use them again
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Posted 8 months ago
Investing SEK 400,000 in a high-return scheme turned out to be a nightmare. I discovered Doris Ashley through a Google search and decided to contact them. Their forensic team was thorough and professional, tracing the funds and providing detailed reports. Thanks to their efforts, I recovered a major part of my investment. Doris Ashley is the go-to for anyone scammed online. Provide them with all the necessary information and let their professionals handle the rest. Email: dorisashley71 (@) gmail com WHATSAPP: +1--(404)--721---56--08
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Posted 9 months ago
USC40000081663658 I purchased 2 shirts which were delivered on 17th February, tried them on and they fitted ok. I removed the tags, and washed them at 30 degrees as per the label and they were dried on a drying rack in front of a radiator. I then came to wear them and they had shrunk significantly from when I had received them. I raised a return, and sent them back which USC received on 5th March. No clothes should shrink in the wash on 1st wash when following the manufacturers instructions. I was told they were not in a resaleable conditioning as the tags were removed. I replied that I was aware of this as I stated as such in my original return. I wouldn't have washed clothing with the tags on. Then I was told that they were washed so I couldn't have a refund. I replied and said I know I washed them and stated in my return, the fault occurred during washing. I was then told that I had washed them incorrectly, which was not true as I had said repeatedly that I followed the instructions on the label and when doing so I would not expect the garments to shrink, therefore there must be an issue with them. I was then told no further action can be taken. I have faulty clothing which I notified USC about immediately and returned to them straight away, had been fully transparent through the return / warranty process and was told nothing can be done. I asked to have my case escalated to a manager as I was not happy with this, I had faulty clothing, returned them and was told it was my fault despite following the manufacturers instructions for cleaning, which is not right. My case was escalated on 6th March, so I chased for an update on 11th March and was told that customer complaints were dealt with internally and someone might not contact me, but if they need further information from me it would be within 7 working days. How is a complain ignored and then investigated internally without customer feedback and interaction? This is not how a complaints procedure works. I have contacted multiple times since, now on 26th March, and I am being ignored completely. They sent me 2 pieces of clothing back which are unusable to me, and I am out of pocket £109, through defective clothing which is not my fault. Would anyone think this is fair treatment?
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Posted 1 year ago
USC40000078633974
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Posted 1 year ago
I wish it was possible to rate 0. I have 2 outstanding orders since 1st and 4th Sep. The customer service experience has been a nightmare with endless emails and chats as the is no phone service. Excuses has been either warehouse allocation or IT related.
USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023 USC 1 star review on 24th September 2023
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Posted 1 year ago
Awful never ever again will I shop at usc you not only ruined my Christmas but you still have not told me where or when I will get my order no sorry no compensation nothing, totally outrageous customer service no one to speak to the online chat is rubbish they just repeat them selfs I will take my money to another company in future take note usc this customer service is not how you keep customers
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Posted 2 years ago
Purchased a pair of hugo boss trainers worn four times came to wear them after keeping them in the box and thd leather sides are peeling away advised to get a independent inspection of them as they wont replace exchange them, most likely fake goods
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Posted 2 years ago
Slowest online site for processing and delivering goods! Will definitely not be using this site again, very poor service amd have lost themselves a good customer!
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Posted 2 years ago
Rude disgusting customer service. Sent items with security tags on. Hard to deal with. Thick customer service staff. Needs attention
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Posted 3 years ago
Absolute fraudsters! Incorrect in every way! Wrong information about the items, incorrect staff, I will never buy any of them again !!!
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Posted 3 years ago
Bad quality, poor fit, and returns cost you money. Go somewhere else and save the time and hassle.
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Posted 3 years ago
Absolutely disgusting!! Order on a Friday to be delivered on Saturday wasn’t delivered and got told it’s because my payment is pending, payment came out of pending to actually leaving my account so messaged again. They are saying the funds havnt been processed I contacted my bank who assured me it has left my account. Contacted them again and told it is pending?? Please make your mind up. So I am currently disputing the claim which can take up to ten days to be back into my account which is no good at all as I needed it before a christening. Rude customer service too!
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Posted 3 years ago
Never going to order from this store again I order something for a present next day delivery on Monday it’s Friday in the morning an still nothing I have emailed them multiple times an just keep getting fobbed off very poor customer service
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Posted 3 years ago
Terrible - take your money and never deliver your item. Even when paying next day delivery. Ordered USC40000069785565 and never received anything and neither did the delivery company. Seems like a scam. AVOID AT ALL COSTS. I have contacted customer service several times and had no response but the money has been taken from my account.
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Posted 3 years ago
I ordered two pairs of Barbour slippers of which both arrived late even though I paid for extra for next day delivery. Both pair arrived in very tatty damaged boxes. USC were not bothered that they arrived in bad condition did not care these had been bought as gifts. They think high ticket items doesn't matter if the packaging damaged. Poor customer service. I won't buy from them again
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Posted 3 years ago
I ordered on the 27th November 2021, emailed by Hermes to say it was delayed and money taken from my account. I contacted USC several times and I had a message over a week ago to say they will let me know when my refund will be processed. This is now 1 month since I ordered. It is an absolute disgrace that a customer has to wait this long for a refund.
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Posted 3 years ago
USC is rated 3.6 based on 37,499 reviews