USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service. Sent a message 10 days ago and still haven’t received a response. Thanks”

Helpful Report

Posted 4 years ago

“Never received my parcel and hermes say they’re still waiting to receive the parcel. I’m still waiting for someone to update me with the investigation”

Helpful Report

Posted 4 years ago

“Purchased armani t shirts on the 2 for £30 offer for my sons . They were very S so sent them back for an exchange to the next size up. I asked for any colour substitute if they were not in stock. They exchanged one, but automatically refunded £15 for the other as the colour I had originally ordered was out of stock for the bigger size, even though there were other colours available, and I asked for any colour. Now, they won't do anything. They won't offer me the second t shirt for £15, and expect me to pay full price ( £20) for the t shirt I'm missing.I asked if they can offer me a £5 discount but no.”

Helpful Report

Posted 4 years ago

“My order has not arrived - no communication from you or Hermes”

Helpful Report

Posted 4 years ago

“Don’t need 10 characters disgusting”

Helpful Report

Posted 4 years ago

“Absolute rubbish - suckered me in with a ‘2 for £X’ deal then cancelled one item in the deal .. leaving me to pay their return postage fees AND extortionate delivery fees to cancel the purchase, or suck it up and pay over the odds. Incredibly poor customer services have ignored my requests to resolve the issue so far. Misleading business practices I think, AVOID this retailer.”

Helpful Report

Posted 4 years ago

“Goodnight!! I have not got my order yet. Please tell me when it will arrive. Regards.”

Helpful Report

Posted 4 years ago

“I was charged delivery even though there was a free delivery promotion. My complaints have been ignored.”

Helpful Report

Posted 4 years ago

“Nothing short of a nightmare trying to order one pair of jeans in the size required. Over 20 emails to customer service and over £30 total postage costs. Formal complaint sent in. First and last time I will order from here.”

Helpful Report

Posted 4 years ago

“Awful. My item still hasn’t arrived. Should have arrived on Tuesday. I paid for next day delivery. No phone number available for customer services. Sent an email on Tuesday, no reply until yesterday, apparently it’s lost in the delivery depot and I need to wait to see if it can be found. In the meantime my toddler has no trainers.”

Helpful Report

Posted 4 years ago

“Brought 2 items from USC back in November one item was £60 (Jeans) and the other was £40 (jumper). I returned the jeans as they were to small but I received the refund for the jumper so £20 short. I have emailed twice without any reply and have been into store and they just told me I need to do it online. Very frustrating”

Helpful Report

Posted 4 years ago

“Paid £6.95 for next day delivery, only to find two items missing from parcel. Contacted USC several times, still waiting for a non generic reply, customer service is non existent!”

Helpful Report

Posted 4 years ago

“Poor customer service order has been sitting as despatched for almost a week and I am still awaiting confirmation from courier that they have the parcel. Despite two e-mails to USC customer service I am still awaiting a response / update on my order.”

Helpful Report

Posted 4 years ago

“I am extremely disappointed. I paid £6.50 for next day delivery and I was supposed to get my order by 24th December and I have still not received it.”

Helpful Report

Posted 4 years ago

“Very poor service. Delivery was 3 days late and one item was simply refunded without any confirmation that it was not available or not coming - even though the item was available when ordering and available when I reordered - and had to pay another delivery charge.”

Helpful Report

Posted 4 years ago

“I ordered a large amount of clothing to be delivered to Portsmouth. Hermes delivery company said they could t deliver so order was returned, when there was definitely someone there waiting for the order. Without no one to speak to, I have been left with no Christmas presents. Impossible to sort it with USC as there’s no way to speak to a person and try to sort it out. I have not been refunded the delivery. Please can someone help here. I’m devastated.”

Helpful Report

Posted 4 years ago

“My order arrived it was a Christmas gift, when my partner put the joggers on they had a hole in them.”

Helpful Report

Posted 4 years ago

“I got a different shirt than I ordered”

Helpful Report

Posted 4 years ago

“Received 2 odd boots sent pics to customer service got no reply”

Helpful Report

Posted 4 years ago

“False info on website. Said the two Calvin’s I ordered were available and then I receive an email an hour later to say one had been cancelled due to it being out of stock. I left my NO and I was never even contacted directly to arrange an alternative or full order cancellation. And there was no number I could call on the website, only a crappy Q&A link that no one is answering. Not happy with the service given here.”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,499 reviews