USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish it was possible to rate 0. I have 2 outstanding orders since 1st and 4th Sep. The customer service experience has been a nightmare with endless emails and chats as the is no phone service. Excuses has been either warehouse allocation or IT related.”

Helpful Report

Posted 2 years ago

“Awful never ever again will I shop at usc you not only ruined my Christmas but you still have not told me where or when I will get my order no sorry no compensation nothing, totally outrageous customer service no one to speak to the online chat is rubbish they just repeat them selfs I will take my money to another company in future take note usc this customer service is not how you keep customers”

Helpful Report

Posted 3 years ago

“Purchased a pair of hugo boss trainers worn four times came to wear them after keeping them in the box and thd leather sides are peeling away advised to get a independent inspection of them as they wont replace exchange them, most likely fake goods”

Helpful Report

Posted 3 years ago

“Slowest online site for processing and delivering goods! Will definitely not be using this site again, very poor service amd have lost themselves a good customer!”

Helpful Report

Posted 3 years ago

“Rude disgusting customer service. Sent items with security tags on. Hard to deal with. Thick customer service staff. Needs attention”

Helpful Report

Posted 3 years ago

“Absolute fraudsters! Incorrect in every way! Wrong information about the items, incorrect staff, I will never buy any of them again !!!”

Helpful Report

Posted 3 years ago

“Bad quality, poor fit, and returns cost you money. Go somewhere else and save the time and hassle.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting!! Order on a Friday to be delivered on Saturday wasn’t delivered and got told it’s because my payment is pending, payment came out of pending to actually leaving my account so messaged again. They are saying the funds havnt been processed I contacted my bank who assured me it has left my account. Contacted them again and told it is pending?? Please make your mind up. So I am currently disputing the claim which can take up to ten days to be back into my account which is no good at all as I needed it before a christening. Rude customer service too!”

Helpful Report

Posted 4 years ago

“Never going to order from this store again I order something for a present next day delivery on Monday it’s Friday in the morning an still nothing I have emailed them multiple times an just keep getting fobbed off very poor customer service”

Helpful Report

Posted 4 years ago

“Terrible - take your money and never deliver your item. Even when paying next day delivery. Ordered USC40000069785565 and never received anything and neither did the delivery company. Seems like a scam. AVOID AT ALL COSTS. I have contacted customer service several times and had no response but the money has been taken from my account.”

Helpful Report

Posted 4 years ago

“I ordered two pairs of Barbour slippers of which both arrived late even though I paid for extra for next day delivery. Both pair arrived in very tatty damaged boxes. USC were not bothered that they arrived in bad condition did not care these had been bought as gifts. They think high ticket items doesn't matter if the packaging damaged. Poor customer service. I won't buy from them again”

Helpful Report

Posted 4 years ago

“I ordered on the 27th November 2021, emailed by Hermes to say it was delayed and money taken from my account. I contacted USC several times and I had a message over a week ago to say they will let me know when my refund will be processed. This is now 1 month since I ordered. It is an absolute disgrace that a customer has to wait this long for a refund.”

Helpful Report

Posted 4 years ago

“I purchased my trainers yesterday, paid £9 99 premium next day delivery, still awaiting delivery and received no updates, very poor service”

Helpful Report

Posted 4 years ago

“Very dissapointed still never received my parcel and had no refund for the next day delivery which was placed over a week ago”

Helpful Report

Posted 4 years ago

“Paid for next day delivery never come not happy”

Helpful Report

Posted 4 years ago

“Ordered a 34w trouser had a 30w trouser delivered and I have to paybto return , will never shop at USC again and spread this to everyone I no via Facebook and Instagram!@”

Helpful Report

Posted 4 years ago

“Constant emails about fake sales, the fact that you think I’m so stupid and will jump to buy something for the same price as weeks ago just because your sending crappy fake sales emails make me feel extremely under valued as a customer and I won’t be using any of Mike Ashley’s brands again coz he thinks I’m trucking stupid. Treat your customers with honesty and integrity and you might manage to hold to them for more than one fake sale.”

Helpful Report

Posted 4 years ago

“terrible customer service”

Helpful Report

Posted 4 years ago

“I still have not received my items . You emails me saying of been delivered but still not got it ! Please can you try and resolve this or I will have to request a refund”

Helpful Report

Posted 4 years ago

“Cant review what I haven’t received 🤷‍♂️”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,512 reviews