USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my items . You emails me saying of been delivered but still not got it ! Please can you try and resolve this or I will have to request a refund”

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Posted 2 years ago

“Cant review what I haven’t received 🤷‍♂️”

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Posted 2 years ago

“Continuous problems!! And still have not received refund 4/5 weeks later, after several emails sent and no apologies whatsoever!!!!”

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Posted 2 years ago

“Poor customer service.”

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Posted 2 years ago

“Order still not here over a week after ordering.”

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Posted 2 years ago

“Paid for next day took over a week. Emailed customer service got no reply. Very bad customer service no telephone number in sight”

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Posted 2 years ago

“Don't ever shop here, they dont respond to your emails or take days to, didnt get full refund. WORST customer service.”

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Posted 2 years ago

“I ordered my partner 2 pairs of jeans to try on, as I also did from another shop to see which he preferred and to prevent taking our new born son to shops unnecessarily. Unfortnatley Neither were suitable so I had to return them. I was so shocked that the returns were at the customers expense. It cost just under 8 pound. Think this is terrible customer service and will deffinelty put me off ordering in the future.”

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Posted 2 years ago

“The jeans I ordered looked nothing like the picture, I don't think that I should have to pay for delivery and return due to the picture nothing like what I received. I spent £10 on postage with nothing to show for it. I have shopped online many times before I've not experienced this before I will not be ordering anything else as I think its wrong”

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Posted 2 years ago

“Ordered items with discount code which was 15% off purchased my items . And you charged me the original price . Then sent 5 different emails to explain what you did and still haven’t received a reply”

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Posted 2 years ago

“Very poor customer service trying to rob me off my money order was placed and by mistake I put wrong address now all they saying is they can’t do anything absolutely ridiculous”

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Posted 2 years ago

“Order not delivered to correct location”

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Posted 2 years ago

“Ordered numerous garments On receipt I opened up the bags to find the correct sizes I ordered on the actual packaging of 2 garments but the totally incorrect size of clothing . Very poor .”

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Posted 2 years ago

“Trainers I received had a white mark around the shoe above the sole. Returned and waiting on response. However disappointed to find out I was expected to pay postage for faulty good to be returned. All other companies I have used have sent prepaid stickers.”

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Posted 2 years ago

“Very poor Service”

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Posted 2 years ago

“Charge £5 delivery and £4 return if not wanted TOO SMALL.. Tried to return to Sports Direct (same company) would only give credit note WHY? NO REASON TO NOT GIVE REFUND Sticking to fair companies in future. Cheap and nasty.”

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Posted 2 years ago

“Items took a long time to be delivered. 1 item never came and was cancelled. I was also charged twice! Took over a week to get sorted.”

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Posted 2 years ago

“Ordered lots of things online (a good few hundred) and expected deliveries and returns to be free like lots of other sites i’ve used. I tried to cancel my order straight away and was unable to. When a staff member got in contact with me, I was advised to use the chat which I tried to do but I got a robot. I’m really unhappy with the service fact that I’ve had to pay out delivery and returns on an order that I wanted to cancel. I wouldn’t advise using this site. The delivery was also a day lat which was really inconvenient.”

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Posted 3 years ago

“USC are used to be a very good place to buy clothing 2 years ago. But unfortunately now they don’t really care they sent the wrong and damaged items so be aware they use delivery service not safe so you get attempt bags open delivery dirty clothes I have evidence to prove that but still they don’t care . So think really careful before you purchase anything .”

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Posted 3 years ago

“Has to be one star, items still not arrived, minimal contact from courier company. USC still investigating where my deliver is and now concerned that items I ordered won’t be in stock if I need to re-order. Not a great first experience”

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Posted 3 years ago

USC is rated 3.6 based on 37,486 reviews