USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,505 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No free delivery no free returns spent over £300”

Helpful Report

Posted 4 years ago

“Very poor service. I purchased Tommy Hilfiger and Boss underwear along with other purchases amounting over £500. All the underwear was in individual boxes and the state of the boxes was unbelievable as they were crushed and seemed to be opened. For an item this expensive and due to the current pandemic the boxes were not sealed either to identify if they were actually brand new and no one has had there hands all over them especially with it being an online order as you can understand if it has been on a shelf instore. You cannot ring customer service so I sent an email to which I have had no reply. I wanted to ask as I am aware of the return policy for underwear you cannot return due to health and safety standards and hygiene but it is OK for USC to send underwear which looks like returns / rejects. A very bad experience. Poor customer value.”

Helpful Report

Posted 4 years ago

“Still waiting for my items 1 week after ordering and paying extra for next day delivery!!!!!”

Helpful Report

Posted 4 years ago

“Ordered large Tommy Hilfiger briefs , returned and got resent 3 times because on the box it states large but the contents are medium , still only got medium , we said just send XL they will prob come as large . Usc sent a email saying that they won’t be resending me the correct size . Poor service , won’t be shopping here again .”

Helpful Report

Posted 4 years ago

“Won't use again. Charging for next day delivery and can't deliver on time. No contact apart from messenger. Poor customer service.”

Helpful Report

Posted 4 years ago

“Delivered wrong top. Then no stock so ordered a pair of jeans. Delivered wrong size jeans. Complained and sent back. They then sent right size but different colour. I give up and wouldn’t buy anything online again.”

Helpful Report

Posted 4 years ago

“I ordered 38 regular and received 34 regular???? Label says 38 regular but on the actual jeans their 34 waist 32 leg. Absolute disgrace”

Helpful Report

Posted 4 years ago

“Ordering online was easy. I got my goods and one of the jeans had the security tag still attached. I contacted customer services on the website but still have not had a response.”

Helpful Report

Posted 4 years ago

“Terrible customer service. 3 of the items I ordered were the wrong size, with the tag on the clothes not matching the label and so had to return. Contacted customer services to try to recoup the £5 returns delivery and was told that there had been no error identified. As stated labels and sizes on top did not match but clearly this had not actually been looked at. Will think twice about ordering again.”

Helpful Report

Posted 4 years ago

“Items arrived on time and one item still had the security tag attached. Contacted customer service to resolve the issue and was not given any apology just told to return the item for a refund!! Item returned over 5 days ago and still not received the refund. Won’t be ordering again as I’ve found the same item elsewhere but cheaper!”

Helpful Report

Posted 4 years ago

“The delivery was sent to my old adress and I have still not received this, it was not signed for by anyone”

Helpful Report

Posted 4 years ago

“Wish I could leave a good review, but ordered by goods a week ago and have two issues: - two of the items I was charged for, then got an email to say they were out of stock afterwards which was so disappointing - I still haven’t received my order despite paying for next day delivery. Hermes are not giving me or USC any updates and a week later I don’t have my items nor have I received a refund. Absolute joke and nearly £200 out of pocket!”

Helpful Report

Posted 4 years ago

“Not a good review unfortunately.. pair of trainers reduced thought I was getting for a good price, they arrived then I understood why.. really bad fit most uncomfortable trainers iv ever worn! Can I return??”

Helpful Report

Posted 4 years ago

“Charged me but later on received email items are out of stock so why don’t you remove them from your list waiting for refund, tried to contact thorough email no response.”

Helpful Report

Posted 4 years ago

“Item never arrived, contacted customer support and still heard nothing back”

Helpful Report

Posted 4 years ago

“I’ve contacted you several times about a duplicate payment on my visa and no one has answered me”

Helpful Report

Posted 4 years ago

“Easy to use website, products excellent quality, I ordered my products late Saturday night and they all arrived by Tuesday, was very impressed.”

Helpful Report

Posted 4 years ago

“Charged me £6.99 for next day delivery, turned up 5 days later....complained to customer services and no one has still come back to me regarding this. Will never use this company again.”

Helpful Report

Posted 4 years ago

“Pas du tout satisfait ! Ma commande a été perdue. Personne n'est capable de me livrer mon colis ou de rembourser alors que le colis est retourné à l'expéditeur !”

Helpful Report

Posted 4 years ago

“Sent my items back for exchange in the same bag and they only sent half of t items back and customer services have said they didn’t receive it and they haven’t refunded me or replied”

Helpful Report

Posted 4 years ago

USC is rated 3.6 based on 37,505 reviews