Originally I purchased something from a usc store to realise when I got home that I'd bought the wrong ones. Upon returning to the store I couldn't find the item I wanted and was then told they don't do refunds which was a shock, must be one of very few places these days that don't offer refunds so wasn't impressed with that. I took a credit note and was told I might be able to find the shoes I was after online. I did find them which was great but then discovered that their click and collect service charged £5!! All other shops that I know of do not charge for click and collect. So I was out of pocket of a fiver for mistakenly picking up the wrong item in the first place.