Actually buying it online was fine, but when I walked into the shop I had to wait at least 5 minutes to actually be noticed by someone while I was standing at the check out. Two shop workers at the front of the store were aware I and another customer were waiting but did nothing. Until a lovely girl came and asked if we were being served. She then radioed her colleagues to ask who was on the til. Two guys at the front shouted some name then just carried on chatting to their other colleague. Appalling customer service. I also did not like my name being radioed throughout the store for everyone to hear so they could find my parcel! All in all, negative experience. Also resent having to pay £4.99 to pick up something in store that you didn't have in stock the first time I was there. Other shops don't ask you to pay this! Will never use USC again