Decent online shopping, simple and straight forward ordering, some bargains to be had at times - check for damages carefully! Ive often had items with small holes etc, however its never its never an issue to get a refund. Edit - getting a refund is no problem, however, when the items returned are faulty then USC are obliged to refund postage costs by law, so the buyer is not out of pocket at all. This is now the 3rd occasion for me where they have not refunded postage costs on faulty items, I e-mailed customer service about this more than once and had no response. I guess USC being 80% owned by Mike Ashley and his Sports Direct empire has rubbed off. If he cant pay the legal wage and meet basic consitions for his workers hes not going to give a monkeys about consumer law. Last time I shop here.