Returns policy is rubbish and also I had to reorder and paid extra for next day delivery. I didn't receive the item the next day I was sent a email in the afternoon of the date it was due stating I would receive the items within 72 hours! They came the day after they were due in the afternoon then. I think if you pay for next day delivery and you don't receive the item the next day regardless of if its the company of couriers fault a full refund should be given on the delivery payment. Tired of companies getting away with this! I also used the app which for some apparent reason showed the item as being more that it was on the website so I ordered from the website instead. I'm not sure if this problem has been rectified but customers need to double check against the website which is completely inconvenient. Would rather pay more and shop at asos from now on as it has ended up costing me a extra £18 in delivery/returns