I was happy with everything until I returned some items which cost me £12 p&p and was also looking for an exchange within that order. I recieved an email back saying the jacket was not available in the size I wanted to exchange for so I was refunded for it. I then went onto your website and ordered that same jacket in the size I wanted that was processed and bought with no problems but ment I had to pay another £4.99 delivery as well as an extra £8 for the smaller size! I don't understand why I couldn't have the straight exchange with the extra money deducted from my refunded but I was able to order the same thing from the website the same day?