Initially I had placed an order that included a pre order item along with a normal order of shoes...2weeks went by and I got nothing through the post and I emailed the customer service.... Got a very blunt and rude email saying as per the terms and conditions etc you won't get nothing till all the stock is here... So do you want to cancel the item or cancel the order...... Just the way it was written was very irritating.... I replied and said well the item is supposed to be here soon(pre-order) And just send it together now Then on the day before the item was scheduled to be in stock I got an email saying that it's delayed till September and i won't get anything until then.....again a blunt email Finally did get my order through the post and tha was very good once it was processed but over all did not like my online shopping experience with usc