Happy enough with purchase and delivery process etc but have been left slightly disappointed by the condition of one of the items I'd ordered. I opened the main bag to discover that jeans I'd bought were OUT of their individual packaging as it had been ripped open beforehand. The jeans themselves looked like they had been tried on by someone and then "stepped out of" and then shoved carelessly into the main bag. As a result the jeans are now really creased. They are a gift for someone and now, because of the condition they've been sent in, I'm going to have to iron them before I hand them over. Disappointed that they've been handled this way.