Ordered some Lacoste t shirts I wear size 7 xxl on lacoste site but on USC they say size 6 and 7 are both xl so I ordered xl and size 6 was sent out. Size six is not xxl so it did not fit. You have to pay £4.99 to do click and collect from store. Returns process is designed to make customers not bother returning goods. Firstly you have to pay for returns and send them signed for on delivery, more expensive you do not get a refund for your postal charges. There returns form has limited options to select why you are returning items, no wrong item sent or item wrong size. A: Exchange reqiured B: Product not reqiured C: Item is faulty D: Product was not ordered If you require a refund you have to write on the form you want a full refund or they will send you a replacement. I purchased 5 tops all expensive items Lacoste only one came packed in its sealed bag the others looked like they had been hanging on hangers with a plastic bag over them, the bags were dusty and dirty like they had been stood for years in a warehouse and had a dusty smell to them This is not how I expect to receive new items of clothing. After sending the items back at a cost of £4.45 i received an email saying a cancellation request has been processed, no mention of refund, I waited 3 days and then phoned them to ask what this ment abd was informed a refund had been processed, why not say that in the email? So I got my refund but my t shirts that I did not keep still cost me £9.44 £4.99 for the click and collect from store and £4.45 cost to return items. £9.44 just to view the garments. Please Note: if you buy online you can not return to a store even though you collected them from the store. Will I shop with them online again ? Not a chance