The policy on returns is shocking and there's no wiggle room even after some difficult and sensitive situations were explained. It's daylight robbery. The saving grace that didn't make this review a 1/5 is that the staff in the store were extremely helpful and tried their best to make me a happy customer. But I put that down to them being human and not to them being good team members of USC/SDI - who the hell would want to work on the shop floor of these stores when they know the crookedness and robbery behind the policies and the CEO? They staff are troopers who need jobs in an economy that won't give them the opportunity unless it's with companies such as yourselves.