Having ordered 2 pairs of boots I didn't like one pair so returned them at some expense to myself asking for another pair in a different colour of the other boots. I quickly got my replacement boots only to discover you had sent the same pair back I had returned even though I had emailed yourselves too. Following another email I was told you don't exchanget to different boots, which is fair enough but surely someone cld have emailed me this afternoon reading my exchange request and explained this rather than resending me the same boots!!
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