After being charged £5 postage for click and collect my order was just sent via USC's internal delivery which not even a courier. It then took 1 week to arrive in store and when I opened the package it looked like the clothes inside had just been screwed up and thrown in the parcel. I only ordered from USC to use up a voucher I had from a previous in store purchase as they do not give refunds only vouchers. Having returned two out of the three items I have received another voucher. Once I've managed to use up the voucher I will never use USC again as the service is poor and it's not a good buying experience compared to other store and web stores.