I have ordered a pair of trainers and they were faulty (had a oily stain). When I asked to replace them I was told to send them back (I was not refunded for the postage expenses). Furthermore, the replacement items were stained as well, and I have repeated the return 3 times. After 3 times I got a pair of trainers with a small stain and decided to keep them and accept the loss. Extremely disappointing.... A company with no sense of responsibility and accountability....
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