As a customer that lives outside of a major shopping area it was very difficult to take advantage of the offers all at once. E.g. i received your e-mail with 20% off and took advantage of the delivery to store (due to a pre arranged visit to your Glasgow store) with a £5.00 voucher. I had planned to purchase more in store so this would come in useful with the 20% off. My goods didn't arrive very quickly. On arrival i took my voucher along with my shopping list in to store, Only to find that the store did not have the same discount over black friday as on-line. Other stores do. I was told your online store competes against it's own shop. I couldn't order on-line as couldn't use voucher there and to delivery to store would have incurred me extra cost. The 2 items i had originally purchased, plus the 2 pairs of boots i'd wanted to buy (only purchased 1 in the end) were actually reduced further on-line! it was too much hassle to send them back and re-order. I feel a little cheated.