I feel that your return policy is disgraceful. I bought trainers online for my son but they were unsuitable. I live in East Kilbride and thought I could just return them to my local store, I called and they told me I could not get a refund and would have to print out a return form ( I have no printer). Then I discovered not only do I need to pay to have them delivered ,I have to pay to return them. It's a joke! Well you did ask!. I will not be shopping in your store again.