The first time I have used a click and collect service where I was actually charged for delivery, I feel this is poor, most stores offer this option for free or at least at a reduced cost compared to home delivery. £4.99 is a bit steep in my opinion. Added to this, paying £4.99 and then receiving poor service in store is disappointing. The store was understaffed for the amount of customers, I wasn't the only one disappointed in the store on that day. Sent upstairs after queuing downstairs for a long time to have to queue at another till, seems the till downstairs only deals with purchases, everyone else is sent upstairs to queue again if they have returns or collection orders etc. Maybe clearer in store signage would help. Staff also totally unprofessional in the type of conversations they were having with each other whilst serving customers and barely acknowledging the customer. Although, Maybe I wouldn't have been quite so bothered if I hadn't paid £4.99 for that privilege.