I originally bought my item in store, however it did not fit so tried to return it, I was informed by a member of staff that they don't do cash refunds they only do a credit voucher or exchange, I was happy with this as I wanted to buy the item in the right size. The size I needed wasn't in stock so I had to buy online using my credit voucher, only to find out there was no free delivery option so I was forced to pay £4.99 delivery. Not a great experience not being able to get a refund, not having my size in store and then having to pay online delivery as I had no other option.