I was looking to buy a pair of Converse trainers which were at a good price. I then proceeded to the checkout and noticed that the delivery was £5 which i thought was a bit steep. To avoid this I tried to contact the Livingston branch to see if they had stock. Called the number that the website suggested and this took me to a call centre which was closed. I had to then wait till the Monday. Called the number about 4 or 5 times throughout the day and i kept getting told that the centre was busy and to call back later. At this point i contacted your Facebook page, I got an automated response to say my query would be dealt with soon and there was a number to call. I called this number and a very unpleasant and unhelpful woman answered and asked me what company i was calling about and that they couldn't check stock in stores so i would have to call the store direct or go into the store. I then got a reply from your Facebook page from Vicky who promptly checked the store for stock and offered to refund the delivery charge as there was only 2 pairs of the trainers left. I must say that Vicky has been the only positive thing about my experience with you. Everything before this was a complete nightmare and waste of my time. The box was also very badly damaged when it arrived at my house. The trainers are fine but the condition of the box was shocking. The service i received from Vicky is the only reason that I didn't mark this as a very poor experience.