the jumper i received had several threads loose all over it! these where white and noticeable. i spent ages trying to remove these but could not get them all. i looked up your returns policy and decided it was too much hassle to return it due to having to pay myself etc. i did not think it was worth doing so have had to keep the jumper anyway. i have never had issues before but it has put me off buying online again unfortunately. not sure if there is anything you can do?