i bought a pair of converse which is my normal size but they turned out two sizes two big i tried to return them to store and was i told i can only exchange them if i want a refund i have to pay for the postage, Which means i spent £5 to get the converse and then had to pay £5 to send them back. In total i paid £10.00 in postage, I tried ringing the shop before i went but got no answer on the phone all day. so i spent 1 hour getting to store to be told i could not get a refund. There is nothing on the website stating i can only exchange in store. Also the store staff were very rude. I will not be buying anything from USC again. I have told all my friends and family about your poor customer service.