Ordered two tops, unfortunately the security tag was left on one. Contacted customer service who suggested I take it to a branch of USC or Sports Direct for them to remove. If I was close to a USC branch, I'd have bought it there in the first place. Drove to Sports Direct (35 mile round trip), they couldn't help as their tagging system is different! Customer service were helpful enough to supply a freepost return address. It's a shame the response times are so slow for customer service - I had to return the top for a refund as after the delay I had missed the birthday the top was a gift for, so had to buy an alternative elsewhere.