Usually you are reliable and I am happy with the products I purchase online. But, on this occasion, two large items were faulty. The first, a jacket, had a security device still attached to it! Obviously I cannot remove it so it had to go back. Also, within the same package, the detachable hood to a parka coat was completely missing! It also has dust all along the base of the coat (like it had been dragged on a floor) and damage to the hem. Both items had to be sent back and as I am not currently UK based this was to my expense.
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