Hello, I bought the Cruyff Navy Rain Coat from in store at your Princes Street, Edinburgh branch on 11th July 2017 for £48.00. On 27th July one of the zip up buttons broke off. Naturally I returned to the store to exchange it on 28th July but unfortunately they had no more in my size left in stock in store. I asked if they could get one sent from another store (like many other retailers would do) but was informed they would not do this. I then asked if they could order me one in from the online store. Again they refused and told me to order it online myself. I was given a refund of £48.00 to go buy the jacket again online as instructed by the staff member. Hence later that day on 28th July I visited your online store and bought the jacket again. It was still £48.00 but now I had to pay £4.99 postage fee and there was no option to waive this. I feel aggrieved firstly that I've had to waste my own personal time firstly by having to return to the store with faulty goods but then staff refusing to exchange it for another one by ordering one in from another store or online. I secondly feel aggrieved that I did as your staff member instructed and bought a replacement online but was then punished financially by having to pay an extra £4.99 for postage and packaging for an item that I didn't buy, or even want to buy, online anyway. Therefore not only has my time been wasted but I've also been financially penalised through no fault of my own. This frustrates me greatly and consequently I shall think twice before purchasing from your company again. I've never had such problems at Hollister, Superdry, or Next for example. I'm not one for complaining normally but I strongly feel this is something you should know about and hopefully rectify. With thanks and kind regards, Mr. Ehssan Sanii