The products were fantastic, however one of my items never arrived. I raised a query expecting t would just be shipped to me, but I have been advised that is not possible. They have said everything was scanned so must have been an issue at warehouse and could I send a picture of the packaging. I advised t came in 2 bags one with a hole in it and on my receipt the item missing was circled. I explained I did not have the packaging as it was just to plastic bags. I then received a reply over 24 hours later asking for the exact same thing. It is very frustrating especially when I made such a big order !!!