I ordered shoes from USC over a week ago, paid the 5 pound for delivery, but still have not received my order. I cannot contact Hermes to find out where it is, as they advise that I have to deal with the online retailer. I have contacted USC to find out what the issue is, but have not heard back. I have had many packages delivered to my office address before from other companies with no issue. I won't be ordering from USC again.