order process was easy, delivery slow to dispatch.. i ordered three pairs of mens slippers size 10. when they arrived, i found them to be a very poor fit and although they were marked size 10 they were much smaller and very narrow. I had to re package all three pairs and send back at my own expense. A refund has been given minus my original postage costs and minus return postage. i originally chose usc because of the low cost of the slippers. In the end it has cost me £10 in postage, not to mention hassle of returning and i have nothing to show for it. I now wont risk ordering form usc in case other fittings are not true to size.. i feel i should not have had to pay postage costs for returning bad fitting items.