I ordered 5 pairs of footwear online, all reasonable priced, arrived quickly but unfortunately one pair was badly damaged ,all the stitching along one side had come away making the shoes completely UN wearable and useless. The returns policy is ridiculous, I cannot return to a store but have to return with the cost of returning them to my disadvantage. I would have received the refunded the cost of product and original postage but not the return postage . I understand if I had simply changed my mind but this was no fault of my own and was actually a poor quality product and poor quality checks before sending orders out. Feel very let down by this online service