Lack of 'chat' functionality on your website. Lack of email address. The only way of communicating with you is through the 'Leave your message' and it took you 2(!) days to answer. Guys, I know you don't really care but this is far worse than other website retailers I use. I will not use you again. The jacket arrived after 8 days. Again this is quite ridiculous. The jacket is damaged - missing collar button, little holes in the collar... I wish you had described it in the product description. Overall I am not happy with the service and quite disappointed with the item received.