Unfortunately the bad points of an online only shop were all experienced with this purchase. Faulty item was received, can only be returned by recorded post (delivery costs at my expense). Replacement ordered, again (including delivery costs). Despite communications and proof of postage, only received refund for the item cost. To add, 0845 call charges are expensive - so overall, purely due to the returns procedure the cheaper cost of clothing was not worth the hassle on this occasion
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