I purchase some leather boots from the USC website which were worn once as a birthday gift and the leather was stripped of their colour just by getting a little wet. These are CAT brand hard wearing boots, made for outdoors. This should not happen at all. But that is a brand fault not USC. Click and Collect in store was first not great. Store Headrow Leeds the Sports Direct combined big store. I was directed to three tills and had to climb three floors to collect/ return my order. Adding wasted time and inconvenience to my dinner break at work. I decided to return the boots closer to home at the Meadowhall store - this is a newly opened combined store with USC. I explained the reason for the return and it took half an hour of staff speaking in hush tones over walkie-talkies to first decide if the boots can be returned due to getting wet (!?) - Then they had to call managers to authorise the exhchange and call them further again in order to process the exchange through the till as it was insisting I pay the instore price difference (?!) Even though this was an online order (with discount code) - It was all completely nonsense how long it took to sort. Staff should be trained and be informed the best way to deal with all situations and there should be no questioning customers genuine problems with products bought from the company either online or in store. One last thing, I don't agree with the returns/ exchange policy. I went to refund an item and they said only vouchers can be given in store or they would have to be sent back via post to receive a refund. - A company as big as Sports Direct should be aware of the costs and carbon foot print sending returns back in the post has on the environment pollution and waste! - Offering in store returns would be a great step forward!